The Customer Portal is designed to show the ticket information and public conversation available to the authenticated customer context. Internal support notes are not shown as customer replies.
Do not place information in a ticket that is unrelated to the support request or that other authorized users in your organization should not see.
Contact Support if you believe a ticket or account is visible to the wrong customer or organization.
Customer privacy and ticket visibility
Understand who can see customer-facing ticket conversations.
Still need help?
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