Do not send account passwords, streaming source passwords, server administrative passwords, private keys, API secrets, or recovery codes in ordinary ticket messages or screenshots.
When sharing configuration screenshots, redact sensitive fields first.
If Support determines that a secret is required for troubleshooting, follow the secure exchange method provided for that case. If a credential was accidentally exposed, rotate it promptly.
Protecting passwords and streaming credentials
What information should never be placed in an ordinary support ticket.
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