Determine whether the problem affects all listeners or only a specific location or network. Test the listener URL from another connection and compare results.
Check encoder/output stability, outgoing bitrate, streaming-server health, and whether the issue coincides with network congestion or reconnects.
Provide timestamps and affected locations to Support. Intermittent buffering is much easier to investigate when exact times are available.
Troubleshooting buffering and dropouts
Separate source, network, server, and listener-side causes of interrupted playback.
Still need help?
Submit a TicketSubmit a ticket and our support team can continue the investigation with you.