SW Tickets
StreamWarcher Customer Support
Knowledge Base  ›  SW Encoder  ›  Understanding metadata stale warnings

Understanding metadata stale warnings

Why unchanged metadata is not automatically treated as a hard fault.

A title can legitimately remain unchanged for a long programme, speech segment, or live event. For that reason, unchanged metadata should not automatically restart the metadata source or interrupt audio.

SW Encoder can surface a stale-watch condition when metadata has remained unchanged for an extended period while the source remains reachable.

Investigate the upstream automation if the displayed title should have changed. Treat source-read failures separately from a legitimate long-running title.
Still need help?

Submit a ticket and our support team can continue the investigation with you.

Submit a Ticket