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Knowledge Base  ›  SW Encoder  ›  What diagnostics to send Support

What diagnostics to send Support

Collect useful evidence without exposing passwords or secrets.

For audio issues, include the station name, selected audio device, codec, sample rate, channel mode, and a screenshot or export of relevant audio diagnostics.

For output issues, include output type, hostname, port, mount, connection state, latest server response/error, and approximate time of failure.

For metadata issues, include source type, parser format, latest source and delivery health, expected title, and actual title.

Never include passwords, private keys, or other credentials.
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