Troubleshooting an inspection that fails

Confirm that the URL is a direct stream or HLS playlist and that it is reachable from outside the broadcaster's private network. Verify hostname, port, protocol, and mount/path.

Try the same URL in a compatible player. If the endpoint requires authentication, geo-restriction, unusual headers, or private network access, normal inspection may not succeed.

When contacting Support, include the exact listener URL, approximate test time, expected format, and the error displayed by SW Inspector. Do not include source passwords.