Troubleshooting a stream shown as DOWN

Confirm the stream from an independent player or network and verify that the configured URL is still correct. Check whether the encoder/source is connected and whether the streaming server is accepting the source.

Review the monitoring history around the first failure. Determine whether the condition is continuous or intermittent and whether other stations on the same server are affected.

If the stream plays normally but SW Monitor continues to report it as unavailable, open a Support ticket with the monitor name, stream URL, time range, and relevant monitoring history.