A recovery notification means SW Monitor has received sufficient monitoring evidence that the condition associated with an active incident has returned to the configured healthy state.
Review the incident timeline to see when the problem began, what checks were recorded, and when recovery was confirmed.
If users still report a problem after recovery, verify the listener-facing stream independently and open a Support ticket with the incident details.
What a recovery notification means
How to interpret a recovery message from SW Monitor.
Still need help?
Submit a TicketSubmit a ticket and our support team can continue the investigation with you.