Sign in to the Customer Portal and select Submit a Ticket. Choose the department that best matches your request, enter a clear subject, select the appropriate priority, and describe the issue in detail.
For technical problems, include the affected product or service, station or stream name, when the problem started, what you expected to happen, what actually happened, and any error message you saw.
You may attach relevant screenshots or diagnostic files. Individual portal attachments are limited to 10 MB.
Submit one ticket per distinct issue whenever possible. This makes investigation, ownership, and resolution history easier to follow.
How to submit a support ticket
Create a new Support, Billing, or Sales request from the portal.
Still need help?
Submit a TicketSubmit a ticket and our support team can continue the investigation with you.