Use a strong, unique password for SW Tickets and do not reuse a password from another service. SW Tickets requires a minimum password length for portal accounts.
Do not share your password with colleagues through tickets or email. Each person who needs access should use an appropriately provisioned account.
Never place streaming passwords, server credentials, private keys, or API secrets in ordinary ticket messages. If Support requires sensitive information, follow the secure method provided by the support team.
Keeping your support account secure
Practical security guidance for your SW Tickets account.
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