SW Tickets
StreamWarcher Customer Support
Knowledge Base  ›  SW Tickets  ›  Viewing and replying to your tickets

Viewing and replying to your tickets

Follow ticket progress and continue conversations in the Customer Portal.

Open My Tickets to see the requests associated with your customer account. Select a ticket to review its subject, status, priority, department, conversation, and public replies.

Use the reply area to add new information or answer a support question. Your reply becomes part of the same ticket history.

Internal support notes are not displayed in the Customer Portal. Only customer-visible conversation content appears there.
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