Include the affected StreamWarcher product, station or service name, stream URL where appropriate, date and approximate time the problem began, whether it is continuous or intermittent, and the impact on your operation.
Describe what you expected and what actually happened. Include exact error messages and the troubleshooting already attempted.
For streaming problems, include codec, bitrate, sample rate, output/server type, and relevant diagnostics if known.
Do not include passwords or other secrets.
What to include in a technical support request
A checklist that helps Support investigate your issue efficiently.
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