SW Tickets
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Knowledge Base  ›  SW Tickets

SW Tickets

12 articles
Adding attachments to a ticketSW Tickets · Attach useful screenshots and diagnostic files safely.Choosing the right departmentSW Tickets · Understand when to select Support, Billing, or Sales.How to sign in to the Customer PortalSW Tickets · Sign in securely to view and manage your support requests.How to submit a support ticketSW Tickets · Create a new Support, Billing, or Sales request from the portal.Keeping your support account secureSW Tickets · Practical security guidance for your SW Tickets account.Replying to a ticket by emailSW Tickets · Continue an existing ticket from an SW Tickets email notification.Understanding ticket prioritiesSW Tickets · Choose Low, Medium, High, Urgent, Emergency, or Critical appropriately.Understanding ticket statusesSW Tickets · What common ticket statuses mean during the support lifecycle.Updating your profileSW Tickets · Manage your customer contact information and profile picture.Viewing and replying to your ticketsSW Tickets · Follow ticket progress and continue conversations in the Customer Portal.Welcome to SW TicketsSW Tickets · An introduction to the StreamWarcher customer support portal.What to include in a technical support requestSW Tickets · A checklist that helps Support investigate your issue efficiently.